Frequently Asked Questions
Reliable Answers to Our Most
Common Questions
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Getting Started
How does your laundry pickup and delivery service work?
Simply schedule a pickup, and hand over your clothes, and we professionally clean, press, and deliver them back to you at your chosen time.
How do I schedule a pickup?
You can schedule a pickup through our website, phone call, or WhatsApp. Choose a convenient date and time, and we’ll handle the rest.
What areas do you currently serve?
We currently serve selected locations within Lagos and surrounding areas. Please contact us to confirm service availability in your location.
What days and times are pickups and deliveries available?
Pickups and deliveries are available on scheduled days during business hours. Flexible timing options are available for corporate and bulk clients.
Is there a minimum order required for pickup?
Yes, a minimum order may apply depending on your location and service type.
Can I reschedule or cancel a pickup after booking?
Yes, pickups can be rescheduled or cancelled with prior notice.
How long does it take to return my clothes?
Standard turnaround time is within 24–48 hours, subject to service type.
Laundry and Fabric Care
Do you separate clothes by colour and fabric type?
Yes, all items are carefully sorted by colour, fabric, and washing requirements to prevent damage or colour transfer.
What detergents and cleaning products do you use?
We use high-quality, fabric-safe, and environmentally responsible detergents suitable for different garment types.
Can I request special washing instructions?
Absolutely. We follow all customer-provided care instructions to ensure optimal fabric preservation.
Dry Cleaning
What items should be dry-cleaned instead of washed?
Items such as suits, blazers, gowns, delicate fabrics, and structured garments are best handled through dry cleaning to maintain their quality.
Do you remove tough stains like oil, ink, or makeup?
Yes, we use specialized stain-removal techniques to treat tough stains, with care taken to protect the fabric.
Do I get to keep the bag?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Safety, Damage & Trust
What if my clothes are damaged during cleaning?
In the unlikely event of damage, we assess the issue promptly and handle it in line with our service policy and professional standards.
How do you ensure hygiene and fabric safety?
We follow strict hygiene protocols, use fabric-safe cleaning agents, and maintain clean, controlled processes at every stage.
How do you track and manage customers’ laundry?
Every order is properly tagged and tracked through our system to ensure accountability and correct delivery.
Convenience and Extras
Can I add extra items after placing an order?
Yes, additional items can be added before pickup or during collection, subject to confirmation.
Do you offer express or same-day laundry service?
Yes, express and same-day services are available on request, depending on item type and location.
Do you provide laundry bags, or should I use mine?
You may use your own laundry bag, or we can provide one for your convenience.
Ask Your Question
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.
Ask Your Question
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.